Privacy Policy

This policy applies to the "" related applications, products, and services related to Jump Dimension Network Technology Co., Ltd. (hereinafter referred to as "Jump Dimension" or "we") that are developed, maintained, and operated by us (hereinafter also referred to as "this service").

When you use our services, we may process your relevant information. We hope this Privacy Policy (hereinafter referred to as "this policy") explains how we handle personal information and protect information privacy while using this service. This policy is closely related to the services you use, and we hope you read it carefully and make appropriate choices according to its guidance when necessary.

If you are a minor or have not reached the legal age of consent as defined by GDPR, COPPA, or other regulations, please read the Children's Privacy Policy with your parents. Additionally, you must obtain parental consent before using our products and services.

Your use or continued use of our services signifies your agreement to our processing of your relevant information in accordance with this policy.

Article 1: Scope of Personal Information We Collect

In order to provide you with our services, we will ask you to provide the necessary personal information for such services. If you do not provide personal information, we may not be able to provide you with our products or services. The information we may collect from you while using our products and services includes:

1.Device Information and Cookies Technical Information: Such as the device's MAC address, IP address, wireless connection information, device type, device model, device manufacturer, operating system type and version, and its language, or other technical data.

2.Geolocation Data: We collect geolocation data using GPS and other technologies to inform us of your current location (based on your IP address). We use this information solely to determine the user's country in order to provide relevant content.

3.Log and Usage Information: We collect information related to logging in, accessing, clicking, downloading, sending/receiving messages, and other usage of our products and services, such as game progress, game time, achievements, as well as error and crash reports.

4.Transaction Information: When you use the consumption features of our products, we will collect your recharge records, consumption records, and other information to query your transaction records and to protect the security of virtual items you have obtained within the product to the greatest extent. Collecting the above information is necessary to use the consumption features of our products; otherwise, transactions cannot be processed.

Article 2: Purposes for Processing Personal Information

We will process your information for the following purposes:

1.Providing Services:

The information we process is necessary to provide you with relevant services. Without the relevant information, we may not be able to provide the core content of our services.

2.Compliance:

We will process your personal information when we believe it is necessary or appropriate to:

(1) Comply with applicable laws and regulations;

(2) Adhere to legal processes;

(3) Respond to requests from public agencies and government authorities;

(4) Fulfill our terms and conditions;

(5) Protect our operations, business, and systems;

(6) Safeguard the rights, privacy, security, or property of us and/or other users, including you; and

(7) Seek available remedies or limit any damages we may need to provide.

If there are any changes to the purposes for processing your personal information, we will notify you of such changes via email and/or prominent notices on our products, and inform you of your choices regarding your personal information.

Article 3: How We Share Personal Information

We only share your personal information in ways that you are aware of. We will only share your personal information for legitimate, appropriate, necessary, specific, and explicit purposes, and we will only share the personal information necessary to provide services. We may share your personal information in the following circumstances:

1.Business Transfers:

（1）As our business continues to develop, we may engage in mergers, acquisitions, asset transfers, or similar transactions, and your information may be transferred as part of such transactions. We will require the new company or organization holding your information to continue to abide by this privacy policy; otherwise, we will require that company or organization to seek your authorization again.

（2）In obtaining your explicit consent, we may transfer your information to other parties.

2.Disclosure Related to Law Enforcement:

（1）Legal Disclosure: We may disclose your personal information when required by law, legal processes, litigation, or mandatory requests from government authorities.

（2）We may also disclose your information for purposes that are reasonably necessary to comply with applicable laws and regulations, safeguard public interests, or protect the personal safety and legal rights of our customers, us, our affiliates, other users, or employees.

3.Other Situations We Believe Are Necessary to Share:

（1）To fulfill our terms and conditions;

（2）To protect our operations, business, and systems;

（3）To safeguard the rights, privacy, security, or property of us and/or other users, including you; and

（4）To seek available remedies or limit any damages we may need to provide.

Article 4: How We Protect Personal Information

We may implement appropriate physical, technical, and administrative measures based on current technology to prevent unauthorized copying, loss, misuse, unauthorized access, downloading, disclosure, and alteration of your information. These measures include, but are not limited to, SSL, encrypted storage, data center access controls, and dedicated network channels and proxies.

However, the transmission of information over the internet is not completely secure. While we strive to protect your personal information, we also remind you to be aware of risks such as hacking, cyberattacks, and other threats present on the internet.

Article 5 Your Rights

We respect your rights, and you do not need to pay any fees to exercise your personal rights.

1.General Rights

Your rights depend on the country in which you reside. Many countries have specific laws regarding privacy rights. We strive to comply with all relevant national laws.

(1) Right to Know

If you make a request in writing, we can provide you with a copy of your personal information in digital format after completing the verification process.

(2) Other Rights

You can request any other rights provided in these terms or governed by applicable laws (including but not limited to GDPR and CCPA) by sending an email to [support@joltrixtech.com]. Upon receiving your email request, we will verify it immediately and ask you to provide information to confirm that you are the user from whom we collected information.

2.Your Rights as a Resident of the European Economic Area

GDPR grants residents of the European Economic Area certain privacy rights related to their personal information that we collect. In addition to the right to know, the right to correct, the right to update, or the right to request deletion of personal information, you also have the following rights:

(1) Right to Object

Under Article 6(1)(f) of the GDPR, when we process your personal information based on legitimate interests, you have the right to object to our processing. If you object, we will only continue to process your personal information if there are compelling legitimate grounds, as described in Article 21 of the GDPR, particularly if the information is necessary for the establishment, exercise, or defense of legal claims. You also have the right to lodge a complaint with a supervisory authority.

(2) Right to Restrict Processing

Under the conditions set out in Article 18 of the GDPR, you have the right to restrict the processing of your personal information.

(3) Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another controller under the conditions set out in Article 20 of the GDPR.

3.Your Rights as a California Resident

The California Consumer Privacy Act ("CCPA") grants California residents certain privacy rights related to their personal information that we collect. In addition to the right to know, the right to correct, the right to update, or the right to request deletion of personal information, you also have the following rights:

(1) Right to Know About Personal Information Collected, Disclosed or Sold

You have the right to request access to the personal data we hold about you:

(i) whether your personal data has been collected, used, disclosed, or sold; (ii) categories of your personal data collected in the past 12 months; (iii) categories of sources from which your personal data was collected; (iv) business or commercial purposes for collecting or selling your personal data (if any); (v) disclosures or sales of your personal data (if any): that is, categories of your personal data disclosed or sold to third parties in the past 12 months, categories of third parties to whom your personal data was disclosed or sold (if any), and a statement regarding whether your personal data has been collected, used, disclosed, or sold.

(2) Right to Opt-Out of Sale of Personal Information

You have the right to opt-out of the sale of your personal data (if applicable) and to request that we disclose whether we sell your personal data and provide a mechanism or link to opt-out, unless otherwise mandated by the CCPA.

(3) Right to Not Be Discriminated Against for Exercising Privacy Rights

Regarding the data protection rights granted by the CCPA, you have the right to not be discriminated against by us, meaning we will not provide you with any financial incentive or differences in pricing or services for exercising your rights under the CCPA, unless such differences are reasonably related to the value of your personal data. Notwithstanding the foregoing, we reserve the right to deny your requests for information, deletion, or opt-out based on reasons permitted by the CCPA or its related regulations, and such denials shall not be considered discriminatory.

(4) Right to Authorize an Agent to Make Requests on Your Behalf

Under the CCPA, you have the right to authorize an agent to make requests for access, deletion, or opt-out on your behalf. If you use an authorized agent to send any of the above requests, you may need to provide a signed declaration from the agent to verify your identity and authorize the agent to make that request. If you fail to provide any requested materials, we reserve the right to deny such requests to protect user data and data security.

Article 6 Retention Period for Personal Information

We will process your personal information for the shortest period necessary to achieve the purposes outlined in this policy, unless a longer retention period is required by specific laws. We will determine the appropriate retention period based on the quantity, nature, and sensitivity of the personal information. After the retention period has ended, we will destroy your personal information. If we cannot destroy the information for technical reasons, we will take appropriate measures to prevent any further use of your personal information.

Article 7 International Transfers

You acknowledge and agree that your data is processed on our servers or the servers of our processors, which may not be located in the country where you reside, and that our support, engineering, and/or our branches around the world can access these servers. According to Article 45 of the GDPR, the countries where these servers are located may not provide adequate protection measures, nor do they have the proper safeguards as outlined in Article 46 of the GDPR. This means that, under certain applicable laws (such as the GDPR), we can only transfer your data internationally on the legal basis of your consent.

However, we will only retain your data while your account is active or as necessary to provide services, unless you request deletion of this data or if required by law. Regardless of where the servers are located, we will make every effort to take appropriate measures (including but not limited to entering into data processing agreements with our service providers) to ensure that your rights are upheld in accordance with this policy.

Article 8 Notifications and Amendments

To provide you with better services, our business will change from time to time, and this policy will be adjusted accordingly. We will not reduce your rights under this policy without your explicit consent. We will notify you of relevant updates by posting the updated version on our website or mobile platform, or by other means. We encourage you to visit us to stay informed about the latest privacy policies. In such cases, if you continue to use our services, it indicates your agreement to and acceptance of the revised policy and its terms.

Article 9 How to Contact Us

If you have any complaints or reports regarding the security of personal information, or if you have any questions, comments, or suggestions regarding this policy, your information, or our privacy practices, please contact us through the in-product customer service or by sending an email to [support@joltrixtech.com].